FAQ's - You've Got Questions, We've Got Answers!
How can I get a FREE "Tuck Frump" shirt?
Get your free shirt here. We're giving away 10,000 anti-Trump shirts to help people across the country take a stand against Trump's sexist, racist, homophobic, bigoted and anti-environmental agenda! The shirt is FREE. Just pay a flat shipping rate of $5.99 and it's yours. (Customers outside the U.S.A. pay an additional $4.99 for international shipping.)
Say"Tuck Frump" in the shirt that always gets smiles from people once they get the joke about this joke of a bigot and bully. This unisex tee is crafted from 100% cotton. Fits like a well-loved favorite, featuring the classic crew neck, side seams and short sleeves. NOTE: This is a promotional quality shirt. If you would like another style or higher quality, please see our other Tuck Frump shirts in the campaign shop.
These limited-number free shirts ship out in the FIRST WEEK OF JANUARY so thousands across the nation can wear them on Inauguration Day (Jan. 20) in protest of Trump - who LOST the popular vote by over 2 million votes - being sworn in as president. Due to the cost of providing these shirts for free, we are only able to offer sizes S to 2XL. For larger sizes or XS, please see our other shirts in the campaign shop. If you order other items along with your free shirt, those items will ship separately in advance of your free shirts.
Do you ship to countries outside the USA?
yes, we sure do! We ship everywhere around the world to help people stand up against Trump's bigoted and bullying agenda.
What if I received my order in the mail but it is incorrect?
If you received an incorrect order, please contact us right away and one of our Customer Service representatives will give you the instructions on how to return the incorrect item and get the right one to you. Contact us by emailing Miguel@TuckFrump.com.
What brand of apparel do you use for campaign gear?
Most of the garments our TuckFrump.com campaign gear is printed on is from Bella/Canvas. We're all about giving people something they can wear on their chests and spark conversations with voters about the danger Trump poses to the USA. To get the right fit check out the size chart graphic in each product description. All shirts and hoodies are proudly printed in Columbus, Ohio!
How do I know if a campaign item is in stock?
Given the viral nature of campaign videos on the Internet, we sometimes have surges of support that are unpredictable (but welcome). When we have these spikes of support a popular item that is fully stocked may fly off the shelves with little notice. An example is if a popular blog features a celebrity wearing a campaign T-shirt. Throughout the campaign we will be restocking the campaign store on a weekly basis. So the longest that you may have to wait for something to become available again should be roughly seven days.
What is a coupon code and where can I get one?
Coupon codes are exclusive offers on specific items or during specific times. They can range from free products, discounts, to reduced or free shipping. Be sure to connect with us on Facebook and other social media and keep an eye out for occasional emails from us.
What forms of payment do you accept?
We accept all major credit and debit cards.
When will my card be charged?
Your credit or debit card is authorized and charged once you complete your order and hit submit. You will receive a confirmation email once your order is placed.
Why is my card being declined?
We're not sure. Make sure that all the information you entered is correct, if that does not help contact your card provider to see if there are any issues with your account. We accept all major credit and debit cards.
What if I don't have a debit or credit card?
Not a problem! Another option for you could be a prepaid debit card that you can load cash onto. These can be purchased at most pharmacies and supermarkets.
My order will just not go through, why?
There are few things you can do if this happens to you. Make sure all your information is being correctly submitted during the order process, like credit card numbers and both the billing and shipping addresses. Also make sure you are filling out all the required fields. If this does not work, try using a different browser or clearing your browser's cashe. Unless the website is down, the ordering system is working and it may be a glitch on your side of things. If all else fails, contact our Campaign Shop customer service at Miguel@TuckFrump.com.
I did not receive my order confirmation e-mail, what should I do?
The Campaign Shop has an automated system that sends out a confirmation e-mail at the end of your transaction. Be sure to check your spam folder and the e-mail address that you entered when checking out. If you entered it incorrectly let us know and we can resend the email to you no problem.
Why have I not received my order yet?
Orders usually get shipped within two business days after they have been placed, depending on inventory, but can take up to 7 business days. If we are out of stock on a particular item, an order may be slightly delayed until that item is restocked. We restock campaign items weekly. Other common causes for delays are entering wrong addresses; a common example being selecting MI instead of MT as the state, or leaving a digit off an apartment number. Also, if you live outside the United States, many countries have customs agencies that temporarily hold foreign packages for inspection, which might cause a delay. Email us at Miguel@TuckFrump.com or and we can help you track down your TuckFrump.com campaign gear!
How long will my order take to arrive?
Your order will be shipped via USPS First Class Mail. We ship from Columbus, Ohio and depending on where you are located in the USA will determine the transit time. You may refer to USPS.com for transit times but most all packages have a maximum 4 to 5 day shipping time and sometimes arrive the next day depending on your location.
Am I able to track my order once it ships?
Yes! We will send you tracking number to follow your gear every step of the way. Once your order is shipped you will receive a shipping confirmation email that will include a USPS delivery confirmation number.
Can I cancel my order?
Of course you can! In fact you can get a full refund as long as your order has not shipped.
What do I do if I have a problem with my placed order?
Get in touch with Miguel@TuckFrump.com. We can fix most issues as soon as we hear about them, so don't be shy.
What is your Exchange/Return Policy?
If you are unhappy with your purchase for whatever reason you may return or exchange your purchased items as long as they have not been worn or used with the exception of underwear. Depending on the reason for your return/exchange you may be responsible for the shipping cost to return the item.
Is your website secure?
TuckFrump.com takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower- right corner or upper-right corner of your browser during each of the pages of the checkout process.